How to be a successful Account Executive

I have been in the rental industry since 2005. Prior to that, my background was in Accounting/Human Resources and Management. But, in the Summer of 2005 I had to make a decision…. Keep the job that was pretty good (paid well but terrible hours) or take a HUGE pay cut and be home at night and on the weekends. I chose the latter. Thus, my future at Rentalhouses.com began. I have to say, working for a startup was an adventure. However, everything I learned and everyone I met was worth it.

In 2007, Rentalhouses.com was sold to Primedia, or Consumer Source or whatever name they were using at the time. Our Louisville office remained open and we made the best of it. There was always a possibility that we would close.  As of this posting, that office is still open.

I put in 4 years until March 31st of this year and chose to move on to another venture that I LOVE! Thus, my adventure with Rentwiki.com has now begun. My passion for years has been in building client relationships. That is what I do now. Why am I so successful? Read on to find out.

1. You must be a trustworthy person. Even over the phone, people can tell if you are real or fake. I always believe you should tell the truth even if the truth isn’t the most favorable for you. Honesty gets you everywhere.

2. Value every client you sign on. Value the client with one property as much as the client with 100 properties. Why? Every client is important. That client with one property could refer you to a friend with 100 properties. Treat each and every client as if they are your only client. Build that trust and sustain that relationship.

3. Send Thank You notes. Are you sending “thank you” notes? If not, why not. I send “thank you” notes when a client signs on with me. I send “thank you” notes even if they don’t. If they took the time to listen to what I had to say, I want them to know I appreciate it.

4. Follow up is crucial. Do you follow up with your clients at least once per month? If not, you better get on it. Truth be told, if you don’t take care of your clients someone else will. Call to just check in. You don’t have to make every call a sales call.

5. Ask your clients for referrals. If you are doing your best they will refer you to others. If you aren’t, you need to know you aren’t doing your best and get busy improving.

Email me if you have any questions. I want everyone to be a successful Account Executive. It makes your job feel less like work and more like a passion.  “If you do something you love, you will never work another day in your life”. Can’t remember who said it, but it was a genius statement. Try and see how it works for you.

Good luck!